Frequently Asked Questions
How much is the shipping cost?
It will be 880 yen uniformly.
Free shipping for purchases over 10,000 yen.
Marshmill member registration required?
Membership registration is optional when shopping on this site.
If you register as a member, your shipping address information will be saved and you can skip entering it next time.
We may also issue coupon codes for members on an irregular basis, so please register.
Can I specify the date and time for product delivery?
Can the contents be exposed from the outside of the box?
Delivery date cannot be specified.
Products will be delivered from Plasmatail Co., Ltd. under a product name such as "pillow cover" so that the contents cannot be seen from the outside.
What should I buy for the body pillow?
Filling from a popular manufacturer. It's just the right amount of softness.
Filling from a popular manufacturer. For those who like softness.
Filling from a popular manufacturer. The surface is hardened and the cover does not slip easily.
It is cheaper than the above three types. for trial.
How should I care for the pillow cover?
Turn the fabric inside out, zip it up, fold it, and put it in the laundry net.
For fashionable wear, use a mild detergent and fabric softener on the gentle cycle of the washing machine.
I have a question about ordering or payment.
Would you like to contact us using the Marshmil Contact Form?
Is there a payment method other than credit card payment?
The payment method at the official shop is only credit card payment (VISA, JCB, MASTER,AMEX).
You will receive an email with a payment URL within 1 business day after placing your order, so please make payment within 7 days.
If you use other payment methods, please use Melonbooks' commercial mail order. The product handling period at Melonbooks is different from the official shop.
In addition, our brand may exhibit at company booths at doujinshi sales events. Items can be purchased in cash at the venue.
I bought an item, but I haven't received an email?
If you have email filters set up, please allow the following email addresses to receive your messages.info@marshmil.com
When you purchase a product, an order confirmation email is automatically sent.
If you do not receive it, please contact us using the contact form.
The product I want is out of stock.
When can I buy it?
If you register your email address from the out-of-stock product page, you will be notified when the product arrives, so please use it.
Because the cost is high, basically we do not have inventory and make to order.
Please apply during the reservation period or purchase during surplus sales.
In addition, reprint production may be performed irregularly.
If I purchase a product, will it support the activities of my favorite illustrator?
Since the sales of the product are returned to the illustrator, it will be a support for your favorite illustrator.